Guest Feedback and Reputation Management
Powered by Ovation
Let Ovation Help You:
1
Receive Real-Time Feedback
2
Win Back Unhappy Customers
3
Discover Trends
Receive real-time feedback 30 minutes
after a customer receives their food,
regardless of how customers interact with your brand.
Win back unhappy customers through
Ovation’s chat platform app that
enables your team to instantly engage
with customers – and in two clicks,
resolve concerns and win them back,
while boosting your online reviews with
happy customers.
Discover trends from online activity,
phones or in-store experiences by
leveraging Ovation’s insights to
understand what improvements can be
made to deliver a consistent guest
experience. Analyze your performance
by location, time of day or ordering
method. Receive daily and weekly
updates, and customize your reports to
find exactly what you’re looking for.
Get Guest Feedback That Drives Revenue and Unlocks the Power of Actionable Guest Insights
Guest Feedback and Reputation Management, powered by Ovation, uses a two-question, text message-based survey across ordering channels through integrations, QR codes and phones that get happy customers to leave five-star reviews and drive additional revenue – and unhappy customers to share privately what went wrong, and enter into a real-time conversation with management to resolve any concerns.