GUEST FEEDBACK
Receive real-time feedback
30 minutes after a customer receives their food, regardless of how customers interact with your brand.
Win back unhappy customers
through Ovation’s chat platform app that enables your team to instantly engage with customers, and in two clicks, resolve concerns and win them back, while boosting your online reviews with happy customers.
Discover trends
from online activity, phones or in-store experiences by leveraging Ovation’s insights to understand what improvements can be made to deliver a consistent guest experience. Analyze your performance by location, time of day or ordering method. Receive daily and weekly updates, and customize your reports to find exactly what you’re looking for.
GET GUEST FEEDBACK THAT ACTUALLY DRIVES REVENUE
Guest feedback, powered by Ovation, uses a two-question, text message-based survey across ordering channels through integrations, QR codes and phones that get happy customers to leave five-star reviews and drive additional revenue – and unhappy customers to share privately what went wrong and enter into a real-time conversation with management to resolve any concerns.